63 year old rejected for vaccine after ‘glitch’ in NHS app

Image: Hilary Atherton

A 63 year old woman was rejected, having booked an appointment for a Covid vaccine on the NHS app. Hilary Atherton, who lives in Chiswick, contacted The Chiswick Calendar to warn other in the 60 – 63 age group that they are likely to be turned away.

‘I have received lots of texts and emails over the last 24 hours from various friends and contacts publicising that if you are over 60 you can proactively book a Covid vaccine though the NHS Covid app Hilary told us.

‘I consequently went onto the app last night and saw completely open availability across several local vaccinations centres. I chose the one nearest to me in Clayponds Gardens in S Ealing and booked an appointment for this morning (Wednesday 24 February).

‘When I arrived I was told that they were very sorry but there is a glitch on the NHS app and the vaccine is only being offered to over 64s (I am 63) and so unless I was clinically vulnerable they could not vaccinate me – and I was turned away’.

News of the availability of slots for people aged 60 and over has been circulating among that age group and people all over the country have been booking appointments.

‘My name was on the list and a dose assigned to me’ says Hilary, ‘so I’m not sure what happened to that dose.

‘Also, the ease and availability of booking slots shows that there is ample supply and resources – so I am not sure why they are turning away someone one year out – (especially as GP surgeries are simply working through their lists by age and some are down to 60-year-olds – not mine!) but that is the reality of the situation. I hope this is helpful’

The Chiswick Calendar has asked NHS England to comment.

Image above: Chiswick Health Centre

Chiswick Health Centre vaccinating 60 – 64 age group

Chiswick Health Centre has confirmed that it is now vaccinating people in the 60 – 64 age group as well as anyone over 16 who has an underlying health condition. They start vaccinating again on Friday 26 February and have been using both the Oxford AstraZenica vaccine and the Pfizer-BioNTech vaccines, depending which one they are given.

Chiswick health Centre takes referrals from GP surgeries locally, but as Hilary says, not all surgeries have get completed their list of people aged 65 and over.

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