Chiswick has reopened its branch of B&Q along with 154 other branches around the country. Opening times are 8.00am – 5.00pm Monday – Saturday and 10.00am – 4.00pm on Sunday.
They are offering a reduced service and are not able to take incoming calls to the store, choosing instead to give people information via their website:
‘Similar to shopping at supermarkets, we’ve introduced social distancing controls at our re-opened stores. We’re strictly limiting the number of customers in store at any one time, and so you may find you need to queue if you visit the store. To help remind everyone to respect each other’s personal space, we have two metre floor markers throughout the store and also perspex screens at our checkouts.
‘At these re-opened stores, customers can purchase products that are available for takeaway in store on the day. However, services such as kitchen and bathroom design, paint mixing, timber cutting and key cutting are not available for the time being. We are accepting card, gift card and contact-less payments only’.
Large increase in customer orders
B&Q has seen ‘a very large increase in customer orders’ at this time, as people at home have been embarking on DIY projects. They have been selling a reduced range online as a ‘click and collect’ service. Products available online include: hardware, plumbing, electrical, central heating and boiler parts, building supplies, tools, security and light bulbs. A limited range of plants is available to purchase on diy.com as well as in store.
‘We’re continuing to review the products offered at diy.com to ensure we get the balance right – keeping customers and colleagues safe while meeting customers’ needs to look after their homes and gardens’.
The company says they’ve opened their stores this week as, having watched other essential retailers support social distancing in their stores, they are now in a position to ‘follow best practice’ to keep both staff and customers safe.
Local run independent hardware stores also open
The Arch, a family run local independent hardware shop would like to point out that they are also open.
‘We will be counting on your support to a local business’ they say. ‘We are a family run hardware store with a vision to provide the neighborhood with quality, very lard range of products and excellent service.
What do we stock? Paint and painting tools, paint mixing, hardware, Locks, key cutting, hand tools, power tools, electrical and light bulbs, pest control, plumbing and much more.
The Arch hardware store is at 395-397 King St, Hammersmith.
Tel: 0208 741 1589