Gunnersbury station in Chiswick has been rated as the worst Underground station in the capital, with one reviewer describing it as “the worst station imaginable”.
The station, which is served by the London Underground District line as well as the London Overground, is ranked at 2.4 out of 5 on Google. The overground part of the station scores slightly higher at 3.7.
The majority of reviews criticise the station environment or its strategy for dealing with crowding, which makes passengers queue to leave the station. Another aspect which passengers have criticised is the exit-only policy when matches are being played at Brentford Community Stadium, which they say contributes to congestion.
Google enables all 272 London Underground stations to be rated. Tube stations can be rated between one and five, though no station has a perfect score of five out of five.
Newly opened Battersea Power Station scores 4.9 out of 5. Commuters have been impressed by its spacious, modern design and the new connections it offers to the area.
Image above: Gunnersbury Station – Grange Road entrance
‘Worst station imaginable’
The two platforms at Gunnersbury Station share one platform face, meaning when two trains arrive at once many people all head for the exit at the same time, which can lead to overcrowding. The same can occur if there are delays and two platforms’ worth of passengers have to wait in the same area.
According to reviewers regular technical faults occur, with one notable example being the matrix screens at the station showing waiting times of over 21 and a half hours.
Reviewers left scathing reviews, leaving comments such as:
‘The worst station imaginable – at rush hour they can’t control the amount of people so they hold everyone before the one barrier. Their system is so illogical and extremely dangerous.’
One reviewer criticised the lighting and alleyway into the station, claiming the overall vibe ‘is a bit rapey’.
‘Station is not fit for purpose. In fact, at rush hour it is positively dangerous. Stairwell is too small, very few people keep to the left, staff are lazy and unhelpful and signage is often not working. It is also the UGLIEST station on the network.’
A recent review praised station station staff for making the best of a bad situation:
‘Agreed with all negative comments above. A second entrance from Wellesley Road would be great. Only positive is the staff are clearly trying to do their best with what is a severely sub-par situation.’
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