Hounslow Council appoints new parking provider

Image above: Parking notices; library image

New parking provided to take over from SERCO

Hounslow Council has announced a new contract with NSL, a parking enforcement company, who will to take over parking services in the borough from 1 December.

The move comes after SERCO, Hounslow’s previous provided, gave notice of its intention to terminate a five-year contract prematurely. SERCO has been pulling out of parking related activities across the country.

Failure to appoint a new provider would have meant parking restrictions across the borough would have gone unenforced, but NSL has committed to no disruption to services.

The company will be taking over all parking activities including enforcement, payment for parking, issuing of permits and Blue Badges, with the agreement running until December 2025 after which the council says it will ‘consider all available options and providers’.

The annual value of the Hounslow contract was £3.6 million and has previously brought in an income surplus of over £1 million.

Existing bases for enforcement officers, such as those in Chiswick Town Hall and Bridge Road, are being made available to employees of the new provider.

Councillor Salman Shaheen, Cabinet Member for Recreation, Public Spaces and Parking, said:

“I am pleased that we have been able to move swiftly on securing a new provider and look forward to working with NSL over the next two years.

“As a council we always put our residents first and wanted to ensure there is no disruption to services whilst getting on board a new provider to deliver this very important service.”

Ras Dewan, Account Director, for NSL said:

“We are delighted to be working in partnership with Hounslow Council to deliver parking enforcement services for the next two years. Residents should see no disruption to services as we mobilise the contract, and we are committed to providing a high-quality service to ensure Hounslow’s roads and communities are kept safe for all.”