Hounslow Council goes live with new contactless card parking machines

Image above: Cllr Salman Shaheen, Cabinet Member for Recreation, Public Spaces and Parking with Tom Sargeant and Jacqueline Joseph

New machines are first of their kind in the UK and have been launched across 13 car parks and seven park and shop locations

Hounslow Council has installed new parking machines, the first of their kind in the UK. The new machines were designed specifically for Hounslow by METRIC. They are sightly closer to the ground than standard machines, they are accessible for wheelchair users and allow users to select their language of choice, with all the most commonly spoken languages in Hounslow available.

The new machines allow payment by bank cards, or phone banking app to be used to pay for parking at these locations. The existing machines which only allow payment for parking by phone app exclude drivers who don’t have smart phones.

READ ALSO: Hounslow Council introduces card payments for parking for those who don’t use mobile apps

The machines allow users to enter their vehicle registration to automatically give them the correct tariff for their vehicle – accommodating free on-street parking for Blue Badge holders, as well as 30 minutes’ free parking sessions at park and shop locations, and lower charges for less-polluting vehicles.

The six-month trial will add card payments to the existing PayByPhone parking app, and in-person payments using cash or a card, at more than 200 PayPoint retailers across the borough.

The list of car parks and streets with the contactless terminal options in Chiswick are:

Car parks

Bath Road and Chiswick Common Road.


Strand on the Green – outside 106-108. Turnham Green Terrace – between Chiswick Common Road and Chiswick High Road.

The full borough list can be found here.

Councillor Salman Shaheen

Councillor Shaheen “encourage users to share their feedback throughout the course of the trial”

Launching the new meters, Cllr Salman Shaheen, Cabinet Member for Recreation, Public Spaces and Parking, said:

“I am pleased to say that today we have launched our new first-of-their-kind contactless parking payment terminals. The Council took the decision to go cashless back in 2016 to prevent vandalism of machines holding cash.

“Whilst the vast majority of residents successfully adopted the move to PayByPhone, with approximately 35,000 parking sessions booked per week, it is absolutely vital that all our residents feel digitally included. That is why we have introduced the ability to pay by card on the street as well as by phone to support residents who were not able to use the app or phone.

“I am pleased that these new machines are both accessible to wheelchair users and available in all the languages most commonly spoken by our residents.

“Hounslow is a listening council and if we need to adapt policy to better serve our residents, we do it.

“I want to encourage users to share their feedback throughout the course of the trial, so we can look at this and the data we collect, to make an informed and resident-led decision about taking it forward.”