Hounslow Council scolds Lime over anti-social e-bike parking

Images above: Lime bikes parked in Chiswick in dangerous locations; via Facebook

Lime told to “redouble their efforts” to clamp down on anti-social e-bike use

Hounslow Council has told Lime, the operator of the e-bike trial in the borough, to “redouble” their efforts in addressing “unsocial and unsafe” use of Lime bikes in the borough, including their improper parking, following reports of bikes being deliberately left in hazardous locations.

The trial, which launched in Brentford and Chiswick in June and has since been expanded to Isleworth and Osterley, has come under fire with a number of Lime e-bikes being left outside of the mandatory parking bays, including on pavements, driveways and between parked cars.

The council responded to the controversy after the trial was reported on by the BBC. Photos are regularly posted on social media of Lime bikes parked outside of designated parking bays, often obstructing pathways, parked cars and in Cycleway 9 on Chiswick High Road.

READ ALSO: Grove Park residents woken late at night by noisy Lime bike operators

READ ALSO: Lime bike data reveals nearly 2000 fines issued in Chiswick and Brentford since launch

Image above: Cllr Katherine Dunne using a Lime bike

Residents urged to report abandoned or hacked bikes and other issues to Lime

In a statement, Deputy Leader of Hounslow Council, Councillor Katherine Dunne said:

“Lime have stated that the vast majority using their bikes are responsible and considerate in how they operate the bikes. It is clear that a small minority are behaving in an anti-social and inconsiderate manner by attempting to abuse the scheme, which is causing inconvenience and potential danger to Hounslow’s residents, visitors and businesses. This behaviour is clearly unacceptable and could result in police action.

“After listening to feedback from our residents, we have asked Lime to redouble their efforts to address unsocial and unsafe use of their bikes in Hounslow and Lime have agreed to commit more resource to tackling this issue.

“I would urge residents to report any issues regarding abandoned bikes, suspected hacking attempts, noise and other operational issues to support@li.me in the first instance, who will be best placed to respond. This email address is monitored 24 hours a day, seven days a week.

“To make the reporting more streamlined, we are also looking into ways residents can feedback to us using our existing channels and will let you know of any changes in the future.

“In the meantime we will continue monitor progress and feedback as this trial continues.”

More information about the trial can be found at hounslow.gov.uk/ebikes

Images above: Lime bikes parked in Chiswick obstructing walkways; via Facebook

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