LB Hounslow blame ‘operator error’ for Christmas traffic fines

Image above: Hartington Road access restriction signage

All 169 fines issued over the suspension period cancelled 

LB Hounslow have said an ‘operator error’ resulted in Penalty Charge Notices (PCNs) being sent out to drivers in Grove Park over the Christmas holidays.

A number of residents who had travelled through the area complained on social media about receiving a penalty notice, despite the restrictions being suspended over the holiday period.

Hounslow Council had announced in late December that the access restrictions on Staveley Road and Hartington Road would be suspended between Christmas Eve and New Year’s Day. Signs were covered up for the duration of the suspension.

Despite this, from 26 to 29 December, motorists entering the roads during the normally restricted periods received a fine, with a total of 169 PCNs issued.

Councillors, both Conservative and Labour, got in touch with the traffic department on behalf of their constituents.

The Labour Councillor for Chiswick Riverside Amy Croft told The Chiswick Calendar as soon as officers realised fines had been wrongly issued they were immediately cancelled. Those who have received fines should get a letter in the post notifying them the PCN has been cancelled.

LB Hounslow said since nobody had paid the fine yet, no refunds had been processed.

Conservative Councillor for Chiswick Homefields, Jack Emsley said:

“I’m pleased that we have been able to secure the cancellation of these fines, but the fact is that they should never have been issued in the first place.

“I received a number of emails from distressed residents who received fines over the Christmas period, at a time when restrictions had been lifted and signs had been covered up.

“Whilst it is positive that they will not have to pay these fines, this error by the council has caused a huge amount of distress to local people over the Christmas and New Year period. I’ve asked for clarification as to how this happened and how the council will avoid this happening again.”

Read more stories on The Chiswick Calendar

See also:

See also:

See all the latest stories: Chiswick Calendar News & Features

Support The Chiswick Calendar

The Chiswick Calendar CIC is a community resource. Please support us by buying us the equivalent of a monthly cup of coffee (or more, if you insist). Click here to support us.

We publish a weekly newsletter and update the website with local news and information daily. We are editorially independent.

To subscribe to the weekly newsletter, go here.