Chiswick post office 2

Long queues at the post office – and how to beat them

Queues at the post office can be long at the best of times. At the moment queues at Chiswick Post Office are unusually long. Christmas fast approaching might seem like the obvious answer for this, but this year Covid-19 is having an additional impact.

When you’ve queued for up to an hour to post your parcel it is very annoying to see just half the service counters open, but customers aren’t the only ones who need to adhere to social distancing. The manager of Chiswick Post Office told The Chiswick Calendar they are short-staffed, but also that they can’t have too many desks occupied, as this would violate social distancing guidelines and endanger their staff.

The result is that you could be waiting in line for quite a while. Depending on the time of day, it’s likely you’ll be queuing for anything up to an hour. Inside the post office there is space for only five or six people to stand in line safely, so the chances are, you’ll be queuing outside, where at peak times the queue often stretches far down Heathfield Terrace, come rain or shine.

If you’re keen to avoid waiting in the cold or rain, there are alternative postal services available in Chiswick.

InPost lockers

Image above: an InPost locker in Wandsworth

InPost Lockers are outdoors and available 24/7. A contact-free and self-service delivery option – no queues, no opening times and no human interaction, you can drop your parcels in seconds for as little as £2.63. You do however need a computer, a printer and some scales. When you book an InPost parcel delivery, you simply key in where the parcel is going to and from and its weight, pay online, print out a label and use a bar code to access the locker.

Drop your parcel off at an InPost parcel locker before 12.00pm and it’ll be delivered to your recipient the next working day. You can also drop off your parcel at a Hermes Parcelshop (see below). Chiswick has two InPost lockers, one is inside NB Newsagents on Grove Park Road, the other is at Chiswick Train Station on Burlington Lane, by the entrance to the platform.

For more information, click here.

Mail Boxes Etc. Chiswick

Image above: Mail Boxes Etc. Chiswick

Mail Boxes Etc. offer a range of services including parcel posting to anywhere in the world. Chiswick has a branch of Mail Boxes Etc. at 295 Chiswick High Road, W4 4HH.

Tel: 0208 996 0796

For more information, click here.


Hermes provides flexible and affordable delivery options to home, work and ParcelShops (drop off points located in other businesses). You can send a parcel from £2.45. The company delivers more than 400 million parcels a year and its mission is to become the UK’s carrier of choice.

You can either take your parcel to a ParcelShop, drop off your parcel at a locker (see InPost lockers above) or arrange courier collection from your address.

There are two ParcelShops in Chiswick which show up on their shop finder:

Grove Park Wine
30 Fauconberg Road, W4 3JY
Open until 23:00
Express Stop Food & Wine
116 Chiswick High Road, W4 1PU
Open until 23:59

Hermes works with 80% of the UK’s top retailers including Next, ASOS, John Lewis and Boohoo.

For more information, click here.

Christmas posting dates and services

Hermes and Royal Mail have released their last recommended Christmas posting dates.

The last recommended posting days for Royal Mail services are: Royal Mail 2nd Class & 2nd Class Signed For service – Friday 18 December; Royal Mail 1st Class & 1st Class Signed For service – Monday 21 December; Parcelforce Worldwide express48, express48Large service* – Tuesday 22 December and Royal Mail Special Delivery Guaranteed Parcelforce Worldwide express24, AM, 9 & 10 service – Wednesday 23 December.

* Express48large is only available in certain Post Office branches. Contact your local branch for special availability.

The last recommended posting days for Hermes customers are: Saturday 19 December – for customers who want a Hermes courier to collect a parcel from them; Monday 2  December (by 12.00pm) – for customers sending presents from Hermes’ nationwide network of ParcelShops, using the standard service; Tuesday 22 December (by 12.00pm) – for customers sending presents from one of Hermes’ nationwide network of ParcelShops, using the next day service.

Hermes also urge their customers to let recipients know that there is a parcel on the way using the tracking facility on their app or online. This is particularly important when posting items close to the last dates, so that recipients can arrange to be available for delivery.

Read more stories on The Chiswick Calendar

See also: London goes into Tier 3

See also: Row over cancellation of Chiswick Antiques Market

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