NatWest Chiswick branch closing in February

Nearest branch will be Hammersmith

NatWest is notifying customers that its branch at 314 Chiswick High Road will shut in February.

The bank said it was used by just two personal customers on a regular basis in 2022. There were 102 business customers who used the branch on a regular basis.

The report on the decision to close the branch says the number of counter transactions for personal customers was down by 49% between January 2019 and January 2023. Last year 80% of personal customers using the branch were also using online banking or the NatWest mobile app.

There has been a 60% fall in counter transactions seen across the bank as a whole during the same period.

The bank has written to its customers registered at the branch with a leaflet explaining the changes. The bank is running online classes over Zoom to explain how to use its digital services. It says that there will always be a member of staff available to talk to either by phone, video call or in another branch.

Customers based in Chiswick are now being advised to use the branch on King Street in Hammersmith which is 2.2 miles away. The report suggests that the cash machine outside NatWest will also be taken out of service.

There will be two free to use cash machines nearby, outside WH Smith at 370 Chiswick High Road and Nationwide at 304-306 Chiswick High Road.

The branch has its own war memorial commemorating three members of staff who worked for what was then the London County Westminster & Parr’s Bank, who gave their lives in the First World War. They are Leslie S Gander, Henry S Illing and Walter O Russell.

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