TfL publishes return-to-work travel guidance

14 August, 2020 / by Matt Smith

Image above: a commuter wears a face mask on the tube

Transport for London have published updated travel guidance in order to reassure members of the public who are returning to work.

Working in collaboration with the business community, the guidance sets out the latest travel advice to encourage employers and employees to return to their workplaces.

A spokesperson for TfL, Everitt Vernon, said:

‘We are committed to playing our full part in getting London moving and working again, safely and sustainably.

‘You and your employees have told us that you want a clean, reliable and well managed transport service. You have also asked for information on the times of day when the network is quiet to help you stagger working hours outside the busier early morning weekday period. This is what we are delivering for you.

‘Our services on London Undergound, [sic] rail and buses are now back to near normal levels.

‘Compliance with the mandatory requirement to wear face coverings is very high and the British Transport Police are enforcing this. The network has never been cleaner. Our intensive cleaning regime follows Public Health England guidance to make the network COVID secure.

‘As you plan your return to the office, we have updated our travel guidance for businesses and employees.

‘We have developed this guidance in collaboration with the business community as we continue to work together to help London recover from the pandemic.

‘Please share this with your employees, members or affiliates to ensure as many businesses and employees are equipped with the latest information. To support this guidance we will shortly be publishing an Active Travel Recovery toolkit with practical tips for encouraging more walking and cycling.

‘As ever, if you feel there are any forums or meetings that would benefit from a TfL representative joining to discuss our latest travel advice then please do get in touch’.

Images above: a new hand sanitising station, socially distanced commuters

A safe, clean, reliable and well-organised network’

TfL have adapted their operational practices so that they are in line with Public Health England and Government advice.

They have carried out risk assessments on how their services work and put new measures in place to protect customers and staff.

Services will continue to operate differently to enable social distancing.

Tube, rail and bus services are operating at near normal levels of frequency to provide ‘certainty, reliability and flexibility’.

It is compulsory to wear a face covering for the entire journey when using public transport, and you are asked to carry hand sanitiser and wash your hands before and after travelling.

Over 1,000 hand sanitising points have been installed at stations and other locations across the TfL network.

There is also extensive signage across the network to help maintain social distancing, there are also one-way queuing systems in place at many stations.

Hospital-grade cleaning substances, that kill viruses and bacteria on contact, are being used across the network.

New key interchanges have been introduced, meaning that carriages are being cleaned more frequently, including during the day.

All regular ‘touch points’, such as poles and doors are wiped down with a strong disinfectant every day.

TfL have also asked that all taxi and private hire encourage drivers to put protective measures in place, including ensuring face coverings worn by drivers.

Plan when to travel’

The quietest times to travel on the TfL network are between 8.15am and 4.00pm and after 17:30.

TfL ask employers to enable their employees to travel at quieter times, by considering staggered working hours that help spread demand across the day.

TfL have also launched a new travel app, ‘TfL Go’. Customers can use the app to check the busiest times at every station, enabling them to travel at quieter times.

The new app provides live journey information, easy- to-navigate ‘step-free’ options, and walking and cycling routes. The app is currently available for iOS on the App Store and will be published on Google Play for Android later this year.

You can download ‘TfL Go’ by following the link here.

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See also: TfL publish amendments to Cycleway 9

See also: Hammersmith Bridge closed to pedestrians and cyclists