Where to get help? Hounslow Council

Hounslow House has closed, along with libraries, leisure centres, community halls and visitor attractions such as Hogarth House and Gunnersbury Park museum. The council has closed all public buildings and stopped providing public services which are non essential while they focus their efforts on protecting the vulnerable during the Coronavirus emergency.

Council leader Steve Curran says: “The Council is still working and delivering frontline services, though with the majority of staff working from home, and we’re in regular contact with our local partners, particularly those in the NHS, as well as Public Health England and the Government”.

The best way to communicate with the council at the moment is online. For Council Tax / Benefit / Housing / Business rates and all other enquiries, go to the Hounslow Council website. You can access most council services online or by phone 020 8583 2000. 


Online services include: 

In his daily updates Cllr Curran has said:

Waste & Recycling

‘We’re working hard to keep the streets clean, keep collecting your rubbish and make sure your recycling bins continue to be emptied as often as possible, while protecting the health of all our workers – designated as essential front-line workers – as well as the general public. But as most of us are now staying at home, it seems likely that this will create more household waste and put pressure on our recycling and waste services. We continue to run all of our refuse and recycling collections, but we have closed SpaceWaye, our civic amenity site to the public’. Richmond council has also closed the Townmead recycling centre in Mortlake.

Council Tax

‘During the current coronavirus crisis we will look sympathetically on any resident struggling with their Council Tax payments and will treat each situation on a case by case basis’.

Support for businesses

‘The council appreciates that this is a challenging time for all businesses and we are working hard to ensure the support schemes recently announced by the Chancellor are implemented as quickly as possible’. See advice to businesses here.

CW9 works suspended

Transport for London has decided to cease construction of Cycleway 9, currently underway on Chiswick Bridge. A number of works will need to be completed to ensure the site is left in a safe condition, but the site is expected to be cleared by Saturday 28 March. 


There is now free parking available for frontline NHS staff. Eligible staff should email parking.permits@hounslow.gov.uk  from a recognised emergency services email address providing a picture of their staff ID or warrant, details of their place of work and vehicle registration documentation.

Residents can also ‘stop and shop’ when picking up shopping for volunteers who are providing services to vulnerable or self-isolating residents.

‘To take advantage of this, residents picking up medicines, foods or other essential goods from shops or suppliers and delivering them to addresses in the borough should put their hazard lights on and place a note in their front window – ‘Covid-19 community response activity – 30 minute free parking’  Arrival time: xx:xx’.   When dropping off goods at addresses the same approach should be taken, however as this is expected to be a quick activity it is not necessary to enter the arrival time each time’.

Se Cllr Hanif Khan, Cabinet Member for Transport’s full statement on this and also provision for care staff here.

Contact a councillor

Face to face meetings with councillors have stopped; local surgeries have been cancelled, but you can contact Chiswick councillors by email and phone. See their contact details here.

Councils mobilise to fight Coronavirus

Our local councils are organising themselves to mitigate the effects of the Coronavirus. The London Boroughs of Hounslow, Ealing and Hammersmith have all launched special sections on their websites giving information about what they are doing. LB Hounslow leader Steve Curran issued a statement on 17 March saying:

‘I want to assure you that the Council is working closely with our local partners, particularly those in the NHS, Public Health England and the Government, to control the spread of coronavirus. Plans are in place to help manage any potential impact on services, and we’re meeting with local community and voluntary groups to see how best we can support and help coordinate this inspiring groundswell of good work’.

The Council has a Coronavirus advice’ section on its website which is updated daily and pulls together a range of information and advice.

Cllr Curran is also sending out regular e-newsletters to residents with updates on the latest information, access to support and ways you can get involved in the community effort. Sign up here.

You can read Cllr Curran’s full statement here.

Stay at home to save lives

Following the Prime Minister’s announcement to restrict all non-essential travel, Cllr Curran reiterates that people must stay at home except for:

  • Shopping for basic necessities
  • Daily exercise
  • Any medical need
  • Travelling to work only when you absolutely cannot work from home

Shops selling non-essential goods are being told to close and gatherings in public of more than two people are prohibited. The Prime Minister has said that the police will have powers to enforce these rules including through fines and dispersing gatherings.

Read more stories on The Chiswick Calendar

See also: Where to get help – LB Ealing 

See also: Where to get help – LB Hammersmith & Fulham