By Pam O’Toole
Retailers whose shops are deemed “non-essential” (such as clothes, art work and ceramics, books, toys) are still trying to work out how much business they can salvage during the current lockdown. Some, particularly the larger ones, have wholeheartedly embraced click and collect services and/ or delivery services. Other, smaller, operations are more cautious, saying they’ll certainly offer click and collect for the time being, but may change their position if they discover that offering this service jeopardises their chances of getting a Government grant. Some, but not all, smaller businesses are also offering deliveries. See below for details.
Foster Books. This lovely 18th century bookstore on Chiswick High Rd is open for local click and collect and deliveries. Browse the thousands of books for sale on their website. If you can’t see what you want online, they’ll send you photos of what’s available in store. Order online and pick up from outside the store. Local delivery is free.
Tel: 0208 995 2768
Image above: inside Postmark
Postmark on Turnham Green Terrace maintains that “staying in touch has never been so important”. It’s offering customers alternative ways to purchase its cards, wrapping products and Jellycat toys.
It’s offering a free click and collect service (on Tuesdays and Fridays) and local delivery (for a fee) on Monday and Thursday.
To click and collect, order online, selecting which store you want to collect from, and a pickup time. Knock on the door or telephone to alert staff to your arrival.
Its online store also offers free postage on orders over £15 to both the UK and abroad.
53 Turnham Green Terrace, W4 1RP
0208 742 0103
Printing and framing
Image above: Snappy Snaps exterior
John and the team on Chiswick High Road are offering a home delivery service. However, note that during Lockdown 3, they won’t be offering click and collect.
Place your order on their website snappysnaps.co.uk/chiswick and the team will deliver by hand, where possible, or by post.
Phone 0208 994 0854 from 11am – 3pm Monday to Friday.
Homeware and Interior Decoration
Homeware store Greige is still trading online and offering both free local delivery and click and collect. Pauline, who runs the shop with husband John, says:
“ We are offering free local delivery in order to help everyone do their bit and stay at home – we will deliver to the customer’s doorstep, knock and step back whilst the customer takes the delivery inside. If the customer prefers to collect, then at the moment we believe the safest place to collect from is our warehouse where there are very few people around.”
The warehouse is in Cunnington Street, W4 5HB. Greige may also arrange a click & collect option from the shop in Bedford Corner over the next few weeks, depending on demand/duration of the lockdown.
Phone: 0203 141 9030
Decorexi on Chiswick High Road is also doing click and collect and deliveries. They’re open for Click & Collect 11am-5pm daily. Customers can order from decorexi.co.uk or by phone, email or social media channels. Free delivery offered to postcodes W4, W6, and W3.
Lin adds; “To express our thanks for everyone’s support over the last year, we have a January Giveaway Offer. For every order placed throughout the month of January over £20, we will be gifting a complimentary silver plated photo frame 4×6 size.”
Phone: 0207 354 2112.
Image above: Tribe Rugs
Tribe Rugs on Devonshire Rd is offering an online service for sales, deliveries and cleaning collection, as well as online consultations by FaceTime or Zoom. Chris says the best way for people to contact the store is via the website.
Phone: 0208 747 1400
Interiors brand Neptune is based towards the Gunnersbury end of the High Road. Its website says:
‘We’re still very much here to help with your home projects. Your local store team is ready and waiting with advice, ideas and any information you might need – be it via email or live chat, over the phone or face-to-face in a video call. We’re here whenever suits you best – during the day or into the evening. And don’t forget, you can also order accessories via our Call and Collect service’.
Phone: 0203 814 1220
Art work, ceramics, jewellery
Image above: Frivoli exterior
The Devonshire Rd store remains shut, but Frivoli’s eclectic mix of ceramics, paintings, clothes, jewellery and leather goods are still within reach. View what’s available on their website, pay by phone and make an appointment to collect it from Hazel outside the store.
You can also view what’s on offer on Instagram – @frivoligallerylondon
Phone: 0208 742 3255 or 07976 311874
The AA London Gallery
The AA London Gallery, also on Devonshire Rd, specialises in Aboriginal Art and opened only days before the first lockdown. Owner Hugo Camacho says he’s open for both free home delivery and click and collect. His website’s currently offering a sale with hefty discounts.
Image above: Cotswold interior
The outdoor clothing store, Cotswold, is open for click and collect orders. They’ve put up a barrier blocking the door, but say staff can see you if you wave through the window.
Ordering is via the website only. It will give you an estimate of when your item will be ready. This may only be a few hours if the item is in stock in the Chiswick store, or longer if it has to come from the central warehouse. Note, the shop will not be open for exchanges and returns, only click and collect.
Store open for collections: 12.30pm- 6.30pm Mon- Sat, 11am-5pm Sunday
323 – 327 Chiswick High Road, London, W4 4HH
Tel: 02037 583 312
JoJo Maman Bebe
The baby and maternity clothing shop is offering both click and collect and delivery services via its website. Free delivery for orders over £35.
Lizard women’s clothing and accessories store on Turnham Green Terrace is also open for click and collect. You can view what it has on offer on the website, purchase items online and arrange to pick them up outside the shop.
The owner, Kambiz Hendessi, is aware that online ordering is not ideal for clothes shopping. That’s particularly true under lockdown conditions when people don’t know when they’ll next have the chance to wear newly-purchased garments. But he’s hoping that Lizard’s upcoming sale, offering 30-50 per cent off many items, will act as an added incentive!
Phone: 0208 994 1423
Beleaf on Chiswick High Road, which sells CBD products, is physically closed, but is still operating online for click and collect and deliveries. Marcus Fox, the group Managing Director, sent us this message:
“Customers can arrange a click and collect by calling us. However, we’re also offering free same day delivery to London post codes, so for most customers it’s easier just to order online and let us deliver to you. Customers do need to make an appointment to collect as the store isn’t manned; the appointment can be at any time during our normal trading hours.”
07851 246 767 | email@example.com
Snapdragon, Turnham Green Terrace
Fiona is opening the shop for click and collect by appointment only and will do free local delivery for orders above £20. You can contact her via Facebook and Instagram.
Facebook – facebook.com/snapdragonw4/snapdragon
Or call 0796 6454496
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See also: Alert level 5 – what it means
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