Residents in Ealing retirement home demand answers after two weeks with no heating

Image above: retirement home Garden Court on Rothschild Road

Residents call for meeting with council leaders and building management

Residents in an Ealing retirement home have called for answers from Ealing Council, after they were forced to live without heating and hot water for two weeks.

All 31 elderly residents of Garden Court on Rothschild Road, some of whom have mobility issues, were reduced to using water boiled in kettles and pots to wash themselves in sinks since 6 January, after the hot water boilers for the building stopped working.

Some residents were provided with electric fan heaters by T Brown, Ealing Council’s heating maintenance contractor, to keep warm. The fans are expensive to keep switched on all the time, so at first residents tried to use them sparingly in case of a cold snap. Last week, temperatures reached as low as minus 6 in Ealing.

See also: Residents in Ealing Council retirement homes go without heating & hot water

Contractors eventually installed a temporary boiler which was switched on last Friday (20 January), which one resident, Bill Allison, said is a “great improvement”. But there’s still some issues with air being trapped in heating system, with some radiators needing to be bled before they can warm up properly.

Throughout their ordeal, residents have accused Ealing Council of ignoring them and effectively abandoning their duty of care.

“Nobody went door to door to check if residents were even alive”, said Bill in an email to council staff, “so much for duty of care”.

Mr Allison, who has become the de facto representative of Garden Court’s residents, has called for an urgent meeting with the building’s management team and council leadership this coming Thursday to discuss the situation and answer questions from residents, thought he is sceptical whether any of them will turn up.

The council have yet to respond to the invitation. Last week an Ealing Council spokesperson said:

“We’re sorry that the tenants at Garden Court have been temporarily without heating or hot water for the last few days. We have been working to tackle the underlying plumbing issues which have caused the outage.

“Keeping our sheltered tenants safe and warm is a top priority for us”.

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